Auto Repair Sales – How to Sell $1,000,000 in Service

An auto repair sale is a popular topic with most shop owners. One million dollars seems like a magic number for a lot of shop owners. They’re either struggling to hit it, or they’ve made it and now they want two million or three million. Whatever the goal, fantastic auto repair sales performance is really quite simple (not always easy, but simple). To achieve outstanding auto repair sales performance you have to consistently do four things.

1. Listen carefully to the customer and quickly build rapport and relationship.

2. Ask for the largest possible sale while offering the greatest perceived value.

3. Get the work done. Quickly and correctly.

4. Lock the customer into a long-term relationship with your shop; repeating steps one, two and three at least three times per year.

In step one the key is quickly. To sell one million dollars (or more) in a year, everything is going to have to happen FAST! The rapport building process doesn’t have to take a long time. You can build a strong connection with a new client very quickly just by getting them talking about themselves.

Question: So, how long have you lived here?-What kind of work do you do?-How long have you owned the car?-Where’s your favorite place to go on vacation?-Tell me about your kids/pets… All these questions get the customer talking about themselves and give you plenty of opportunity to identify and comment on common points of interest or experience. None of this takes more than a few minutes, but during this process the vital process of trust building is occurring.

In step two, the key is asking for the LARGEST possible sale. Fear stops most salespeople from asking for the large sale. Instead they convince themselves that the customer will only accept a much lower figure; a figure that they (the salesperson) are comfortable with. This is why I spend so much time in the Advanced Service Writer Sales Training Class working on the closing question. The closing question is the key to overcoming the fear. With it memorized and practiced the fear subsides and the service writer is able to ask for much bigger sales than ever before. I’ve seen this tool add more than $300 per RO to a shops RO average. It is that POWERFUL!

The first two steps are pure auto repair sales step. Step three is a management step. The first two steps are all about the service writer controlling their actions. Step three requires them to motivate and lead someone else to action. The best way to do this is MBA “Management By walking Around”. It simply means you can’t forget about a ticket once it’s in the hands of the tech. You have to get out in the shop regularly (usually every 5-10 minutes on a busy day) and make sure that the work is moving forward. You have to quickly remove any obstacles to success such as parts problems, bad attitudes, or unexpected difficulties with the repair. This is a vital and often overlooked part of auto repair sales.

In step four we’re back to sales. The biggest missed opportunity in most shops is the opportunity to commit the customer to their next visit while they are checking out from this visit. All you have to do is tell them when their next visit is and most people will say ok. Notice I didn’t say ask them when they could make their next visit; I said tell them when their next appointment is. The key is assuming that they are going to return and doing them the favor of scheduling this. I teach several simple techniques in the Advanced Service Writer Sales Training Class that make getting this commitment very easy, simple and natural.

So, there you have it, the four simple (not necessarily easy) steps to selling one million dollars (or more) in service. If you consistently follow these steps the million bucks is yours! An auto repair sale isn’t difficult if you know the steps and have the tools.

How Do You Choose The Best Auto Glass Repair Company?

The windscreen provides structural strength to the body of the car and helps keep passengers inside the car when an accident occurs. This is also what supports the performance and inflation of passenger side airbags. It therefore needs to be top quality and should be installed properly to serve its function. Specially formulated adhesives are used on the auto glass to meet safety standards. When you have a damaged glass, the next step is to find a reliable repair company that can repair it back to functionality.

Because the auto glass does so much more than just keeping you protected from the elements, you want to make sure that it is accorded the best services. There are so many repair companies offering the auto glass services, but only the best can deliver quality results with yours. You can find the best for the repairs by being attentive to factors that matter most.

Ask for certification. Your auto glass repair company ought to be certified by the auto glass replacement safety standard body relevant in your area. The organizations have developed standards that need to be met when doing the replacements and only certified company will give you that kind of reassurance for your industry requirements. Visit the company if you can and ensure that proper licensing is in place.

Check the technicians. The company may be certified, but remember that an individual technician will be responsible for the repair works. Ensure therefore that you get a technician who is also qualified and certified to get the kind of results you expect with the repair works. A good technician should take you through the repair process and help you make the right decisions with the glass and adhesive to use.

Ask the company about safe drive away time. This is the length of time you will need to allow for the adhesive to cure to safe levels before you are allowed to drive the car again. Usually the type of adhesive used will determine how long the car will need to be out of service. Some adhesives will take only an hour to cure to safe levels, whereas for others it may be three hours or more. Incline more in getting quality repair works done but also ensure that you can also do with the off-time.

Consider OEM glass for the replacement. OEM parts are originals from manufacturers and they are always superior in quality. Find out whether the auto glass repair company uses the original products or aftermarket ones so you can make an informed decision. It is always a much better choice to use OEM glass that matches your vehicle perfectly.

Ask about insurance claim acceptance. Most repair shops will accept billing the replacement costs to your insurance company when you are thinking of filing a claim. Take care of the deductible and enjoy the repairs works affordably.

Think about warranty. A reliable repair company for your auto glass should be able to provide you with a written warranty and even a record for the completed work. It goes to show confidence in services offered as far as quality goes.

Will My Auto Insurance Cover Me If I’m in an Accident Out of State?

One of the best parts of living in the United States is the fact that we can, any time we want to, hop behind the wheel of our car and drive to destinations unknown to see any of the 50 states. Nobody’s going to ask for a passport, nobody’s going to ask what you’re doing. They’re just going to smile, wave and drive on. But is your auto insurance going to make sure you’re protected when you slip across state lines?

The good news is, nine times out of ten the answer to that is going to be yes. In the eyes of most auto repair shops American auto insurance is American auto insurance, and as long as your insurance carrier decides to ante up when it’s time to pay the bill they don’t care which state you happen to be from. You’re pretty much free to come and go as you please.

There are, however, a couple of things you need to know about driving out of state. First and foremost, every state has a different minimum driving age. While you can get a permit when you’re fifteen (and a half) in Virginia you have ot wait until you’re sixteen in New York, which means driving around with a VA Learner’s Permit up north is asking for trouble. Other states enforce strict curfews for drivers under 18. If you have a new driver in the house, make sure you check out the rules of the road before you go traveling.

How much liability insurance are you carrying? Technically you’re not required to meet the minimum liability coverage requirements of another state just because you happen to be driving through it, but you are still going to be responsible for any damages above and beyond your maximum coverage levels-and most judges really, really hate dealing with out of state drivers. Not your fault, there are just some people that like to roll through town and cause trouble and leave everybody else to deal with the consequences.

Regardless, the last thing you want to do is spend the rest of your life paying damages to an out of state court. That means you want to make sure your liability coverage is geared up and and ready to handle whatever life (or the California by-ways) happen to toss your way. Most experts suggest that you carry a minimum of $100,000 per person and $300,000 per incident in liability auto insurance to cover any auto insurance claims that happen to pop up, regardless of what part of the country you happen to call home.

Your auto insurance company is one of the most important resources you’re going to have when you start traveling, so make sure it’s ready. Then kick back and enjoy your vacation. You’ve earned it.

Auto Repair Services in Okinawa, Japan: Mechanics That Speak English

I recently visited Okinawa, Japan and found the people there are very friendly and kind. One problem, however, is that most of them do not speak English. On my first morning there, I spent the entire time looking for a person who could tell me in English where I could find a bank. I needed to exchange my U.S. dollars for Japanese yen.

In the neighborhood where I was staying I visited a grocery store, walked the streets, and finally found a small police station outside Kadena Air Base. They did not understand English, but they had a map. I said I was looking for a bank and they said “ginkou.” I thought they said “banko.” So I said “yes, yes!” They did direct me to a bank thankfully.

Now if it is that hard to discuss the location of a bank, imagine how difficult it is for a U.S. serviceman or woman to talk to an automotive mechanic about repairing their vehicle. Fortunately, I know of 2 American mechanics that are retired military who live and work in Okinawa near the Kadena Air Base. I saw firsthand the relief on the faces of customers who came in to drop off or pick up their cars.

Bill Siekert is the owner and head mechanic at B&M Okinawa. Bill explained that some of the automotive services provided on bases nearby are priced a little high because they are run under contract and frankly, they have a bit of a monopoly.

In Okinawa, some auto parts can be a difficult to find. Bill grinned as he said, “One way we have been able to help our customers is to go to the local junk yards in the area and find the parts we need.” It pays to have local connections. Bill speaks Japanese and has connections with local auto body specialists. Bill can arrange for any kind of automotive work that needs to be done.

If you are stationed in Okinawa, Japan you can contact Bill Siekert about his auto repair services or you can use this map with directions to his automotive repair shop.

Get The Best Auto Repair Services: Important Features To Consider

DIY Car Repairs: Are You Prepared For It?

A DIY approach for car repairs can definitely save your money, but only if you have the essential skills and tools to do the repairs on your own. If you don’t have any idea about vehicle repair and maintenance then you can end up costing a lot of money. It’s advisable to look for certified mechanics who can fix the problems on your car quickly.

When dealing with vehicle repairs, it’s very essential to get the repair and servicing done by an experienced professional. It’s very hard to trust any mechanic or repair shop with your car. If you have a classy and luxurious car, you should always look for a specialist who can assure quality services.

How To Find The Best Auto Body Shop?

Check The Online Review Websites

Before you decide to take your car to the nearest auto shop, you should first check the online review of the body shops in your area. There are many review websites where you can check the feedback from the old or existing customers about the repair station. It will help you to make the right choice.

Get The Opinion Of Your Co-Workers

The very first thing is to make a list of the top five garages or repair stations in your area. The best way to find the car garage is through referrals or recommendations from your friends or family. You may also check online to find the local repair shops or garages operating in your area.

Make A List Of The Top Five Auto Shops

Once you have made a list of the top five repair stations in your area, you should check their ratings and reviews online. There are many good review websites which offer genuine reviews of the garages or auto body shops.

It’s very important to speak with the old customers before choosing the garage. If the old customers are not happy with the services of the auto shop, you should look for some other option.

The Final Tip

When it comes to taking care of your vehicle, these auto repair shops can do the best job. You can also hire them for your expensive car models. They have certified mechanics who can do all the necessary repairs for your car.

Make sure that the mechanics are ASE certified. Keep your eyes and ears open to choose the best auto repair shop

Finding Your Auto Repair Shop

Every household in urban and suburban cities own at least one automobile. They are an important part of the family. With time, automobiles have become advanced and complex technological beings. It is not as easy to maintain them at home as it used to be. With the advancement in computers and engine systems, it is critical that an expert with ample experience and training get involved. This is also because the consumers lead a very fast life. Therefore, it is important to identify a trusted and reliable auto repair shop for your vehicle needs.

Before looking at how to find a resourceful auto shop for vehicle repairs and maintenance, let us understand the difference between these two terms. Maintenance items are shared with the owner at the time of purchase. These are to be checked as part of preventive maintenance at regular intervals. Repairs deal more with a problem that has to be fixed. Both go hand in hand. If you have a good auto repair shop who can do the maintenance check well, then the need for car repairs will reduce. Scheduled maintenance can also be done at your dealership.

A key thing to remember is to find a suitable auto repair shop as soon as you get a car. Do not wait for the need to arise. This will give you less time to choose a shop. If you already have a trusted mechanic, then stick to that shop. An internet hunt can let you know the auto repair shops in your area with reviews and customer responses. Try to avoid choosing a place that is too far away and becomes inconvenient during emergencies. Another option is to do this old style. Talk to friends, family and even directly to different mechanics.

Look for an auto repair shop that suits your car brand. Many shops today have a brand or model of vehicle they specialize in. Use this information to narrow down the shops that will work for you. Once you decide on a shop, ask for two important things –

  1. Ask them about guarantees and warranties they offer. See if the options are making sense to you as a consumer.
  2. This is important, ask for the shop’s certification. The auto repair shop should be certified and have relevant authorization.

The final thing that you can do is to try out two to three auto repair shops for maintenance. A car is a long-term asset. Therefore, invest time in finding the best auto repair shop for your car.

Auto Body Work Done the Right Way

Auto Body Work Done the Right Way

Cars are everywhere. This means that thousands of accidents happen around the world daily. When you have an accident, of course the first priority is to ensure that everyone is OK. Eventually you will need to take care of the damage done to you car. Heading to an auto body repair shop can be an unpleasant experience with the industry constantly fighting speculation of poor quality work, overcharging for work done and dishonesty. Knowing when your car has had auto body work done the right way is crucial. Here is what you need to look for.

Research Online

The internet is a great place to get information on anything and everything. A quick browse of car related forums can enable you to find out what you should expect. Posting a photo to a forum of the damage that needs to be repaired will see you receiving estimates from people who love anything and everything to do with auto-body work repairs.

Word of Mouth

It is old school, but people still do talk to their friends (or post on social media sites). Asking your local friends both online and offline, which auto body repair shops they recommend is a great way to started. At worst you will find out the body shops you want to avoid, you may get an earful about good and bad experiences they have had.

Consider the State of the Business

Price is always a consideration when getting auto body work completed. It is not something that you shop for regularly, so knowing what to expect price wise is tough to gauge. Two key influencers on price are shop format and location. In prime locations, prices are higher as a result of rental costs. In terms of shop format, if there is no admin staff or large overhead the costs will be lower.

Shop Around

There is no shortage of auto body repair shops in your area. There is no harm in getting quotes from at least three locations; most body shops provide you a quote for free. When shops realize that you are willing to shop around, you may be surprised how competitive they can get. Remember, the highest bidder may not be the best to go with simply because of pricing, and the lowest bidder may not have the man power to get the job done on your schedule.

Ask Questions

Going in with your wallet open ready to fork out whatever is required is a bad idea. Asking questions is good. You’re the buyer, putting them under pressure will quickly let you know whether you can trust them or not. Top three questions to ask:

– Does you service have a warranty?

– Are you able to provide references I can call?

– How long will my car be in service for?

Dealing with auto body repair shops can be frustrating. However taking your time and really considering the above points can save you hundreds, even thousands of dollars. Ultimately, you can do all the research you want (a good idea), however your intuition should never be doubted. If someone has a great price but something smells fishy, move onto the next shop. On the other hand, if someone has a price you feel is high but insists you will not find cheaper, ignore him and find out for yourself. Good luck shopping for the auto-body repair shop that fits your expectations.